Terms of Service
Upd. 09/30/2025
Aura provides access to high-quality laboratory testing, health insights, and follow-up tips and insights — all delivered directly to you on a private-pay basis. These Terms of Service (“Agreement”) are a legal agreement between you (“you” or “your”) and Aura (“Aura,” “we,” “us,” or “our”) that governs your purchase and use of our services and products (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, do not access or use the Services.
1.1. Aura facilitates access to certain laboratory testing services through its network of independent third-party providers (including, without limitation, Quest Diagnostics, Labcorp, BioReference, and other laboratories) by means of the Aura platform and coordination with Junction, Aura’s clinical operations partner. For clarity, Aura does not itself perform laboratory testing. Through the platform, users may obtain:
(a) one-time laboratory test plans or panels available for purchase;
(b) optional add-on tests offered as a follow-up to initial testing;
(c) secure electronic notifications when test results are made available; and
(d) clinician review of results, which may include telephone outreach in the event of findings requiring critical follow-up or recommendations.
1.2. All laboratory services are provided solely by independent third-party laboratories over which Aura exercises no control. Aura makes no representations or warranties regarding the professional qualifications, quality of work, accuracy of results, or compliance with applicable laws and regulations of any such third-party provider, and Aura shall not be responsible or liable for the acts, omissions, or services of any such third-party laboratories.
1.3. By accessing or using the Services, you also consent to receive electronic communications from us (e.g., responses to your requests, questions and feedback, announcements, updates, commercial offers, and security alerts through a push notification or by posting notices on our Services).
1.4. Aura also provides certain Services on a subscription basis. The availability of a subscription may vary depending on your country. We cannot guarantee subscriptions are available in your country.
1.5. Services covered in Sections 1.1-1.3 are available in the United States only.
2.1. To purchase and use the Services, you must:
2.2. Our Services and the text, graphics, images, photographs, videos, illustrations, trademarks, trade names, page headers, button icons, scripts, service marks, logos, slogans, filters, user generated filters and other content contained therein (collectively, the “Service Content”) are owned by or licensed by us and are protected under the law. Except as explicitly stated in this Agreement, the Services and our licensors reserve all rights to our Services and the Service Content. You are hereby granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Services and Service Content for your personal, non-commercial purposes; however, such license is subject to this Agreement and does not include any right to: (a) sell, resell or commercially use our Services or Service Content; (b) copy, reproduce, distribute, publicly perform or publicly display Service Content, except as expressly permitted by us or our licensors; (c) modify the Service Content, remove any proprietary rights notices or markings, or otherwise make any derivative uses of our Services or Service Content, except as expressly set forth in this Agreement; (d) use any data mining, robots or similar data gathering or extraction methods; or (e) use our Services or Service Content other than as expressly provided in this Agreement. Any use of our Services or Service Content other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted under this Agreement. You will not remove, alter, or conceal any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Service Content.
2.3. All rights, title, and interest in and to the Services not expressly granted in this Agreement are reserved by Aura. If you wish to use Aura’s software, title, trade name, trademark, service mark, logo, domain name and/or any other identification or other content owned or licensed by Aura, you must obtain written permission from Aura. Permission requests may be sent to 📧 care@aura.care.
2.4. For avoidance of doubt, Aura owns all the text, images, photos, audio, video, location data, software, code, and all other forms of data or communication that Aura creates and makes available in connection with the Services, including but not limited to visual interfaces, interactive features, graphics, design, and the compilation of aggregate user review ratings and all other elements and components of the Services. Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the Services and Aura’s Content are retained by us.
3.1. By submitting an order through Aura, you expressly authorize Aura to:
(a) charge your designated payment method in the full amount displayed at checkout, inclusive of all applicable taxes, fees, and charges;
(b) disclose and transmit such personal, billing, and payment information as may be reasonably necessary to Aura’s payment processors and other third-party service providers for the purpose of processing and fulfilling your order; and
(c) initiate charges to any alternative payment method you have provided in the event that your primary payment method is declined, fails, or is otherwise unavailable.
3.2. All services are offered on a self-pay basis only. Aura does not accept, process, or bill any commercial or governmental health insurance plans, including but not limited to Medicare or Medicaid, and does not undertake to submit claims for reimbursement on your behalf. You acknowledge and agree that you are solely responsible for payment of all fees and charges associated with your use of the services, and that all such amounts are payable directly to Aura.
3.3. All laboratory test plans, panels, and add-on services are due and payable in full at the time of checkout. Unless expressly provided otherwise, no recurring charges or subscription fees shall apply.
3.4. Each test, test plan, or other order must be scheduled and utilized within ninety (90) days from the date of purchase (the “Validity Period”). Orders not used within the Validity Period shall automatically expire. Expired orders are not eligible for refund, credit, or other reimbursement, except as may be explicitly required by applicable law.
3.5. You may request a full refund within forty-eight (48) hours of the original transaction, provided that no laboratory visit has been scheduled or completed in connection with the applicable order.
3.6. Once a laboratory visit has been completed or initiated, all fees paid in respect of such order are non-refundable, irrespective of subsequent circumstances.
3.7. Failure to attend a scheduled laboratory appointment shall not, in and of itself, entitle the purchaser to a refund. Purchasers may reschedule their appointment within the ninety (90)-day validity period of the order or attend an alternative participating laboratory location, subject to availability. Any order not scheduled and completed within the ninety (90)-day validity period shall automatically expire and is non-refundable.
3.8. Aura reserves the right, in its sole discretion and without creating any obligation or precedent, to issue partial or full refunds, credits, or other accommodations as a matter of goodwill. Any such accommodation shall not constitute a waiver of this policy or an admission of liability.
3.9. Any refund approved by Aura will be credited to the original method of payment used for the transaction. Processing and availability of funds may take up to thirty (30) calendar days, subject to the policies and procedures of the applicable payment processor or financial institution.
3.10. Except as expressly set forth in this Section or as required by applicable law, no other refunds, credits, or reimbursements shall be issued.
3.11. If Aura Services are available outside the United States, local laws and consumer protection rules may impose additional or different rights, obligations, or remedies. In such circumstances, Aura’s refund and validity policies shall apply to the fullest extent permitted by applicable law, and shall be interpreted or modified only as necessary to comply with mandatory local legal requirements.
3.12. On top of the above Services, we may offer you the opportunity to purchase subscriptions that provide access to certain additional Services (e.g., additional content and features). Subscriptions continue indefinitely. We charge you ongoing fees automatically on a regular basis until canceled. We explain the ongoing fees, the billing frequency, and how to cancel before you purchase.
3.13. Certain Services included in the subscription may change from time to time, as we introduce new features, develop our existing offering, and sometimes retire features. The features and content contained in the Services may differ by country, language, relevant store, version, or device.
3.14. We may, from time to time, make changes to subscriptions, including recurring subscription fees, and will communicate any price changes to you in advance. Price changes will take effect at the start of the next subscription period following the date of the price change and, by continuing to use the subscription after the price change takes effect, you will have accepted the new price. If you don’t agree to a price change, you can reject the change by unsubscribing from the applicable subscription prior to the price change going into effect.
3.15. Although we try to ensure that all prices for the Services are correct, errors may happen. If that happens, we will contact you. You will have the right to repurchase the Services once the error has been resolved. If we are unable to contact you, your purchase will be automatically canceled.
3.16. Your subscription will automatically renew at the end of the applicable subscription period, unless you cancel your subscription before the end of the then-current subscription period.
3.17. You must cancel your subscription or trial before it renews to avoid the billing of the fees for the next subscription period. You can email us at care@aura.care to manage your subscription or use relevant sections in the app and/or in app stores, depending on the Services you choose to use.
3.18. A typical purchase will be done in accordance with the following steps:
3.19. We may also send you an email summary of the completed purchase, including the description, characteristics, duration, price, payment method, and date of the contract. You might not have the right to withdraw from the contract or request a refund for such a completed transaction.
3.20. From time to time, you may have the opportunity to purchase a subscription in the form of a promotional offer. Promotional offers may be for new users only and/or not be valid for all users, and are only available for a limited time. Other restrictions may apply. After the promotional period, subscription automatically continues at the then-current regular price (subject to change), unless canceled, plus applicable taxes.
4.1. You are solely responsible for scheduling your laboratory visit in accordance with the instructions provided following purchase.
4.2. Certain participating laboratories may permit walk-in visits, while others require advance scheduling. Availability and requirements are determined by the individual laboratory.
4.3. Failure to attend a scheduled appointment shall not result in a penalty; however, you should reschedule and complete the visit within the applicable validity period of the order. Orders not utilized within the validity period shall automatically expire and are non-refundable as per these Terms.
4.4. Rescheduling of appointments is subject at all times to the policies, procedures, and availability of the relevant third-party laboratory provider, which may vary by location. Aura has no control over and disclaims responsibility for such third-party scheduling requirements.
5. Privacy and Use of AI
5.1. We will process your personal information in compliance with the applicable privacy laws. Please read more in our Privacy Policy, which is an integral part of this Agreement.
5.2. Aura processes personal data in accordance with applicable data protection laws and our Privacy Policy.
5.3. We use AI tools to provide insights and tips in relation to your test results. While our AI strives to provide accurate and relevant suggestions, it operates based on algorithms and the information provided by you. As such, the recommendations should not be considered exhaustive or error-free. As noted elsewhere in this Agreement, we strongly advise consulting qualified healthcare professionals before making any decisions related to your health or medical treatments. Aura assumes no liability for decisions solely or partially made based on AI-generated recommendations.
5.4. For the avoidance of doubt, processing of your personal data will not be subject to decisions based on automated processing that may produce legal effects or significantly affect you.
5.5. Aura utilizes artificial intelligence technologies solely to support general health and wellness information and recommendations. The platform does not perform or replace professional medical diagnosis, clinical decision-making, or critical healthcare interventions. All outputs generated by the AI are intended for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. YOU ACKNOWLEDGE AND AGREE THAT THE USE OF AI WITHIN AURA IS LIMITED TO NON-CRITICAL, INFORMATIONAL FUNCTIONS, AND THAT ANY DECISIONS IMPACTING YOUR HEALTH OR WELL-BEING SHOULD BE MADE BY QUALIFIED HEALTHCARE PROFESSIONALS.
6.1 You are solely responsible for furnishing the tools (including any Internet connection charges) required to connect to the Internet and access the Services. In the event of any incident or difficulty accessing the Services, you can report it to us via email at 📧 care@aura.care. Upon receipt, we will analyze the incident and give reasonable instructions to you on how to resolve it.
6.2. We reserve the right to terminate your access to the Services at any time and without notice, either for technical reasons, security, control, maintenance, by power failure, or any other cause, either specified or not in this Agreement.
6.3. We have no obligation to and do not control how users of the Services interact with and use them and therefore do not guarantee that users use them in accordance with the provisions of the Agreement. We have no obligation to check or verify the identity of users or the accuracy, validity, completeness and/ or authenticity of the data they provide.
6.4. To the maximum extent permitted by applicable law, we refuse any liability for damages of any kind that may result from the use of the Services by users or that may result from the lack of veracity, completeness and/ or authenticity of the information that users provide to other users about themselves, including but not limited to damages of any kind that may be due to the impersonation of a third party by a user in any kind of correspondence via the Services.
6.5. We control and operate the Services from various locations and make no representation that the Services are appropriate or available for use in all locations. The Services or certain features of it may not be available in your location or may vary across locations.
6.6. THE SERVICES ARE PROVIDED “AS ARE”, “AS AVAILABLE” AND ARE PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, SAVE TO THE EXTENT REQUIRED BY LAW. NEITHER THE COMPANY, NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS OR CONTENT PROVIDERS WARRANTS, AND EACH OF THEM HEREBY EXPRESSLY DISCLAIMS, THAT: (A) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. OR (E) THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE CONTENT, TEXT, IMAGES, SOFTWARE, GRAPHICS, OR COMMUNICATIONS. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. SOME STATES, COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
6.7. IN NO EVENT SHALL THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR DATA PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA) WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR MISUSE OF THESE SERVICES. IN NO EVENT WILL THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR FROM THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE AMOUNTS YOU HAVE PAID TO THE COMPANY FOR USE OF THE SERVICES OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO THE COMPANY, AS APPLICABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NONE OF THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR CONTENT PROVIDERS, OR ANY OTHER THIRD PARTIES SHALL BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, CAUSED BY YOUR USE OR MISUSE OF THE SERVICES. THE LAWS OF SOME STATES / COUNTRIES IMPOSE RESTRICTIONS ON LIMITING LIABILITY. NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. WHERE ANY PROVISION IS EXPRESSED TO EXCLUDE OR LIMIT LIABILITY TO A GREATER EXTENT THAN PERMITTED BY APPLICABLE LAW, THAT PROVISION SHALL BE DEEMED TO ONLY EXCLUDE OR LIMIT OUR LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
7.1 AURA IS NOT A LICENSED HEALTHCARE PROVIDER, AND THE SERVICES ARE NOT INTENDED TO PROVIDE MEDICAL DIAGNOSES, OFFER TREATMENT PLANS, OR MANAGE ANY MEDICAL CONDITIONS. ALL CONTENT AND RECOMMENDATIONS AVAILABLE THROUGH THE SERVICES ARE FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSIDERED A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. YOU SHOULD ALWAYS CONSULT A LICENSED PHYSICIAN OR QUALIFIED HEALTHCARE PROFESSIONAL BEFORE MAKING DECISIONS RELATED TO YOUR HEALTH OR WELL-BEING. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING IT BECAUSE OF INFORMATION OBTAINED THROUGH THE SERVICES. IF YOU HAVE ANY HEALTH-RELATED CONCERNS OR EXPERIENCE CHANGES IN YOUR CONDITION, CONSULT YOUR HEALTHCARE PROVIDER PROMPTLY. IN CASE OF A MEDICAL EMERGENCY, CONTACT EMERGENCY SERVICES OR GO TO THE NEAREST EMERGENCY FACILITY IMMEDIATELY.
7.2. Aura disclaims all liability for any errors, omissions, technical inaccuracies, or typographical mistakes in the materials provided through the Services. We also disclaim responsibility for the applicability or suitability of any information to your personal health circumstances.
7.3. Certain types of content, including health-related suggestions and tips, may be generated using machine learning and artificial intelligence technologies, supplied by third-party providers and/or developed by us. Aura makes no warranties, express or implied, regarding the accuracy, completeness, or reliability of such content, including any implied warranties of fitness for a particular purpose or non-infringement. All AI-generated information should be independently verified with qualified healthcare professionals before being relied upon.
8.1. To the fullest extent permitted under applicable law and in the interest of resolving disputes between you and the Company in an expedient and cost-effective manner, you and the Company agree that any dispute, claim or controversy arising out of or relating to this Agreement shall be settled by binding individual arbitration under the Consumer Arbitration Rules of the American Arbitration Association (the “AAA Rules”) then in effect, except as modified in this Agreement. The AAA Rules and filing forms are available online at www.adr.org.
8.2. If you reside in the United States, then the place of the arbitration shall be, at your option, either (a) the state where you reside, or (b) Delaware. If you reside outside the United States, then the Arbitrator shall determine the place of arbitration based on the factors stated in the AAA Rules. Regardless of the place of arbitration, the Company agrees that any required arbitration hearing(s) may be conducted, at your option, by phone or video conference rather than in person. The arbitration may also be decided solely on the submission of documents to the Arbitrator, if you and the Company both so agree (which agreement must be made in writing and provided to the Arbitrator). The procedural law applicable to the conduct of the arbitration shall be the law of the place of arbitration and the AAA Rules. The Federal Arbitration Act shall govern all arbitration proceedings (and any related and/or resulting court proceedings) in the United States.
8.3.1. At least 30 days prior to initiating an arbitration, you and the Company each agree to notify the other party of the dispute in writing (the “Notice of Dispute”) and attempt in good faith to negotiate an informal resolution. You must send your Notice of Dispute to: 228 Park Ave S PMB 75218, New York, NY, 10003-1502, US. The Company will send any Notice of Dispute to the email address associated with your Account. A Notice of Dispute must include: the name of the person bringing the Dispute and that person’s preferred contact information, a brief description of the dispute, and the relief sought. If you and the Company are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written Demand for Arbitration (see www.adr.org) with the American Arbitration Association and providing a copy to the other party as specified in the AAA Rules.
8.3.2. Your share of administrative fees and arbitrator fees and costs (collectively, “Arbitration Costs”) shall be governed by the AAA Rules. Either party may request the Arbitrator to award the requesting party some or all of its attorneys’ fees and costs (in addition to some or all of its Arbitration Costs) upon proving that the other party has asserted a claim, cross-claim, or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous, pursuant to applicable law and the AAA Rules.
8.3.3. The Arbitrator’s judgment and award shall be final, binding and enforceable, subject to review only in accordance with applicable law governing the enforcement and annulment of arbitration awards. Judgment on the Award may be entered in any court with proper jurisdiction, pursuant to applicable law. The Arbitrator may award any relief allowed by law or the AAA Rules, but declaratory or injunctive relief may be awarded only on an individual basis to the extent necessary to provide relief warranted by the claimant’s individual claim.
8.3.4. You can decline this agreement to arbitrate by sending a written communication to us at 228 Park Ave S PMB 75218, New York, NY, 10003-1502, US, postmarked within 30 days after first accepting this Agreement. Your written communication must provide your name and the email address associated with your Account and must state that you decline this arbitration agreement.
8.3.5. If the Company changes this Section 8 after the date you last accepted this Agreement (or accepted any subsequent changes to this Agreement), you may reject that change by sending us written notice to 228 Park Ave S PMB 75218, New York, NY, 10003-1502, US, postmarked within 30 days of the date on which the change is effective. Rejecting a change, however, does not revoke or alter your prior consent to any earlier agreement to arbitrate any Dispute between you and the Company (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and the Company.
8.3.6. Consistent with the AAA Rules and applicable law, nothing in this Section 8 will be deemed to waive, preclude, or otherwise limit the right of either party to (i) bring an individual action in small claims court, where such court has jurisdiction over the dispute; (ii) seek injunctive or interim relief from a court with jurisdiction to provide such relief; (iii) seek aid in support of the arbitration under applicable law; or (iv) seek to enforce or vacate (in whole or in part) the award under applicable law. If applicable law does not allow the arbitration of disputes under this Agreement, then either you or the Company may instead commence dispute resolution proceedings in any court that has jurisdiction over the Dispute, and where venue is proper, subject to the terms of this Section of the Agreement.
8.4. The following additional provisions are applicable to the resolution of all disputes between us and you, to the fullest extent allowed by applicable law, regardless of whether brought in arbitration, court, or any other type of formal dispute resolution proceeding:
(i) Any dispute shall be time-barred unless the party asserting the dispute commences formal dispute resolution proceedings within one (1) year after the basis for such dispute became known or should have become known to the party asserting the dispute, provided, however, that the one-year period shall be deemed suspended during any informal settlement discussions following the receipt of a Notice of Dispute by any party.
(ii) TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AND THE COMPANY AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
(iii) You and the Company acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate in a consolidated proceeding.
(iv) IN ADDITION, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AND THE COMPANY UNCONDITIONALLY WAIVE ANY RESPECTIVE RIGHTS TO A JURY TRIAL.
8.5. This Agreement shall be governed by the laws of the state of New York (with the exclusion of its conflict of laws rules).
8.6. If you are a resident of any European Union country or the United Kingdom, Switzerland, Norway or Iceland, or any other country, the courts and tribunals of the French Republic shall have the sole jurisdiction over all matters arising out of this Agreement.
9.1. We may modify this Agreement from time to time if we think it is necessary. If this happens, we will make the changed Agreement available online and make reasonable efforts to tell you about it, if required by applicable laws.
9.2. Your continued use of the Services after the effective date of an updated version of the Agreement will indicate your acceptance of the Agreement as modified.
9.3. If you disagree with the amendments and updates to the Agreement, you shall cease using our Services.
9.4. If any provision or part of a provision of this Agreement is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from this Agreement and does not affect the validity and enforceability of any remaining provisions.
10.1. If you have any comments or questions on any part of the Services or any part of this Agreement, require support, or have any claims, please contact us at 📧 care@aura.care